1. Scope
This policy applies to subscriptions, non-redeemable, non-transferable digital learning credits, and one-time Elite Pack learning materials purchased through the Poker Q'z website via Paddle.
Purchases made through the Apple App Store or Google Play are subject to the applicable store's refund rules and process. See “6. Apple App Store and Google Play purchases” below.
2. Cancelling a web subscription
- You may cancel a web subscription at any time before its next renewal date.
- Cancellation stops future automatic renewals. Unless otherwise required by applicable law, you may continue using the applicable paid features through the end of the period you have already paid for.
- Deleting your account may not automatically cancel your subscription. Please use the subscription management page provided with your purchase or contact us for assistance.
3. Refunds for Paddle web purchases
You may request a refund from Paddle within 14 days of the transaction date. Paddle may issue a refund at its sole discretion after reviewing the request individually, including the product, reason for the request, and use or consumption. Paddle may approve a full or partial refund or decline the request. A request made within 14 days does not guarantee a refund. This discretionary process does not limit any applicable statutory withdrawal or refund rights.
This applies to Paddle purchases of subscriptions, digital learning credits, and the one-time Elite Pack. Cancellation alone does not automatically refund an unused subscription period. Refunds may also be available under applicable law for duplicate or erroneous charges, or material technical or product defects. Contact us for help resolving a technical issue; you can also contact Paddle for a refund review.
Purchases made before this page was updated retain their rights under the Paddle policy and law applicable to the transaction. Request periods run from the relevant transaction date or other applicable starting point; updating this page does not start a new 14-day period. You may also contact Paddle about an earlier purchase.
Consumers in other countries
Paddle's Refund Policy also provides the following statutory cancellation or withdrawal periods for eligible consumers. These rights are separate from discretionary refunds.
| Country | Period under Paddle's policy |
|---|---|
| Turkey and Israel | 14 days |
| South Korea, Brazil, China and Canada | 7 days |
| Singapore | 5 days |
The applicable starting point, request deadline, covered contracts and conditions follow Paddle's policy and local law. These rights are not subject to discretionary approval, and mandatory rights are preserved.
EU/EEA, Switzerland and UK consumers
Under Paddle's Refund Policy, eligible consumers have a 14-day statutory right to withdraw from applicable digital content and service contracts and receive a full refund. This includes one-time purchases such as the Elite Pack and the first payment under a subscription. If a subscription has a free trial, a new 14-day withdrawal period begins when the trial ends. UK annual subscriptions also have a new 14-day period when they renew for another year. Other subsequent subscription payments do not generally create a new withdrawal period under that policy.
For digital content, the withdrawal right may no longer apply once downloading, streaming or use has begun, if the buyer has expressly consented to waive that right. Use alone is not described here as an automatic waiver. Eligibility and any exceptions follow Paddle's terms and applicable law; your mandatory rights remain protected.
Paddle acts as the Merchant of Record (authorized reseller) for these web purchases and processes approved refunds. Its name may appear on your receipt, payment statement or transaction email. See Paddle's Buyer Terms and Refund Policy. App Store and Google Play purchases follow Section 6 instead.
4. How to request a refund
You can contact Paddle directly at paddle.net or help@paddle.com, or use the support link in your Paddle receipt. Submit a discretionary refund request within 14 days of the transaction, or exercise a statutory withdrawal right within its applicable period. You may also contact info@cloviz.co.jp for assistance. Include the following information if available:
- the email address registered with Poker Q'z;
- the Paddle order or transaction number;
- the purchase date;
- the amount and currency; and
- the reason for your request.
For eligible EU transactions, a withdrawal button may be available in the Paddle Customer Portal. You can open the portal from the “Manage subscription” or “Manage transaction” link in your transaction email, or through paddle.net, and follow the withdrawal option shown there. UK consumers may also exercise their withdrawal right through the Paddle contact methods above.
Additional information may be requested to verify the transaction. Paddle assesses discretionary requests under its policy; exercising a statutory right is governed by the applicable law and terms, rather than discretionary approval.
5. When an approved refund will appear
Where eligible, Paddle processes refunds using the original payment method where possible and within 14 days of approval. For EU statutory withdrawals, Paddle's policy provides a refund within 14 days of receiving the withdrawal request. Any different mandatory legal deadline takes precedence. The time it takes to appear on your statement after processing depends on your card issuer, bank or other payment provider. App Store and Google Play refund timing follows the respective store's process.
6. Apple App Store and Google Play purchases
Purchases made through the Apple App Store or Google Play are governed by the applicable store's billing and refund rules. To request a refund, normally use the process provided by the store for the account used to make the purchase. If you contact us, we can provide purchase information and review any support steps the relevant store makes available to us. Paddle does not process App Store or Google Play purchases.
7. Your statutory rights
Nothing in this policy excludes or limits any consumer right or remedy that cannot be excluded or limited under the laws that apply where you live. If this policy conflicts with such a law, that law will prevail.
8. Changes to this policy
We may update this policy to reflect changes in law, payment-provider requirements, or our services. We will provide reasonable notice of material changes.
The version of Paddle's Refund Policy in effect at the time of each transaction governs that transaction. Updates to this page do not limit statutory or contractual rights that have already arisen.